Try starting Excel without add-ins to see if the problem goes away. While add-ins can enhance your experience, they can occasionally interfere, or conflict with Excel. If Excel is not is use by another process, continue on to the next item on the list. Let the task in process finish its job before attempting other actions. If you try to perform other actions while Excel is in use, Excel may not respond. If Excel is in use by another process, this information will be displayed in the status bar at the bottom of the Excel window. Check to make sure Excel is not in use by another process
If installing the latest Office updates did not resolve your issue, continue on to the next item on this list.
To install the latest Office updates, follow the steps in this article: Update Office and your computer.
Installing any important recommendation, and optimal updates can often correct problems by replacing out-of-date files and fixing vulnerabilities. You might need to set Windows Update to automatically download, and install recommended updates. If your issue is not resolved after you start Excel in safe mode, continue on to the next item on this list.
If your issue is resolved after you run Excel in safe mode, see: How to troubleshoot startup problems in Excel. When you run Excel in safe mode, it bypasses functionality and settings such as alternative startup location, changed toolbars, the xlstart folder, and Excel add-ins. You can open Excel in safe mode by pressing and holding Ctrl while you start the program, or by using the /safe switch (excel.exe /safe) when you start the program from the command line. Safe mode lets you start Excel without encountering certain startup programs.
Note: If you are having problems opening your Excel files after upgrading from Windows 7 to Windows 10, see Errors opening Office files after upgrading from Windows 7 to Windows 10. Report ID: 9c4eb1e3-1699-11e6-9eb1-64 006a72ea48įaulting package-relative application ID:Ĭ:\Program Files (x86)\Microsoft Office\Root\Office16\EXCEL. 1073, time stamp: 0x56ff9482įaulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000įaulting application start time: 0x01d1aaa65d5458f7įaulting application path: C:\Program Files (x86)\Microsoft Office\Root\Office16\EXCEL. (I have tried with SEP disabled on both the server and the windows client)įaulting application name: EXCEL.EXE, version. We also have SEP running on the Windows 2012 R2 server - but the problem happens whether SEP is enabled or not I have replicated the problem when SEP is enabled and disabled. We use Symantec Endpoint Protection - Version. I copied the folder of Excel files to the desktop and Excel never crashes when I opened it. We have DFS file shares (Server 2012 R2) but the problem also happens when browsing to a normal server share (non-DFS) that Excel 2016 365 will crash intermittently when opening files (say 1 in 10 file opens). I spent this morning looking into it and I am able to replicate the problem.
I have been trying to roll out Office 2016 365 for some time - but the pilot users keep reporting that Excel 2016 crashes when opening files. We are currently using Office 2010 on Windows 7 without any problems.